About Lassie

Are you ready to make a 'paw-sitive' impression? Join Lassie, the InsurTech company that's taking the Swedish, German, French, and British pet markets by storm! Our mission is to provide the best pet insurance ever, ensuring every four-legged friend gets the care they deserve, while giving their owners peace of mind.

This role focuses on our German market as a working student in Customer Support. You are the voice of Lassie over phone, chat, and email, from answering initial queries of potential customers to serving existing clients, ensuring every interaction feels great.

Tasks

• Conduct informative and sales-oriented discussions by phone on request of potential customers, exciting them about our unique pet insurance approach.
• Accompany new customers from initial contact to closure, resolving queries about our offers and the Lassie app.
• Communicate with our existing customers via chat, email, and phone, addressing their concerns and inquiries.
• Assist in creating process descriptions and guidelines for Sales and Customer Care.
• Share customer feedback within your team and other departments (e.g., Marketing, Tech, or Customer Success) and proactively propose suggestions for process, product, and customer journey improvements.
• Engage in many more exciting and varied challenges that come with a fast-growing start-up.

Requirements

• You are enrolled as a student and will be studying for at least two more semesters (Must-have).
• You speak fluent German at a native level (which is a must-have). Basic English skills are a plus.
• You enjoy constantly interacting with customers in a convincing and winning manner.
• You are empathetic, have a positive aura, and strong communication skills.
• You have a passion for pets and can empathize with our customers (pet owners).
• You work in a structured, meticulous, and self-organized manner.
• You are a true team player and value regular interaction with colleagues.

Benefits

• Responsibility from day one, with a guaranteed steep learning curve.
• The opportunity to be part of a dynamic company in an early growth phase.
• A flexible, dynamic, and warm company culture.
• An international work atmosphere with ample creative freedom.
• Joy and excitement in working on a unique product that makes the world a better place.
• An office in Berlin and the opportunity to work remotely from your home office, including flexible working hours on evenings and weekends.
• After-work and team events.

We are an equal opportunity employer and value diversity within our company. We do not discriminate based on ethnicity, religion, nationality, gender, sexual orientation, age, marital status, or disability.