About TradeLink
TradeLink is building Europe's leading platform for collaborative logistics processes. Our mission goes beyond mere process digitization: we are developing TradeLink with an AI-first approach, transforming it from an operational tool to a strategic management layer for decision-makers and their teams in logistics. Working here means tackling real operational challenges in one of Europe's most complex industries, making a measurable impact for our clients. You'll enjoy responsibility, quick decision-making processes, and an environment that values ownership and excellence. If you're looking for more than just a job and want to join an ambitious SaaS growth company, TradeLink is the place for you.
Job Summary
As a (Senior) Customer Success Manager (m/f/d) at TradeLink, you'll drive genuine customer success from strong onboarding through to the scalable use of our AI-driven product. You'll work closely with clients, deliver measurable value, and strategically develop your customer portfolio. In our current growth phase, you have the opportunity to take ownership, experiment, and actively shape the future of digital logistics.
Your Responsibilities
- Act as a strategic advisor for our clients, understanding their business goals, and ensuring early value and sustainable impact.
- Build trusted client relationships, develop project champions within the client side, and identify relevant stakeholders.
- Ensure the company-wide implementation of TradeLink, accompanying clients during the use of our AI-driven product by applying structured change management and creating company-wide acceptance.
- Take end-to-end responsibility for roll-outs along the entire customer journey, including partner activation.
- Identify, understand, and articulate user requirements to enable customer-driven development of our AI-driven product features.
- Recognize upselling and cross-selling opportunities within your customer portfolio and actively drive their implementation.
- Collaborate closely with the sales team, evaluate new opportunities, and contribute actively to the revenue growth of your customer portfolio.
Requirements
- Minimum of 3 years experience in a customer-oriented role in a digital environment, ideally in the B2B SaaS sector; experience in logistics is a plus.
- Proven experience in structured onboarding and rollout of clients or similar projects, taking responsibility for ensuring new clients succeed with the product and realize its true value.
- Experience in identifying and realizing upselling and expansion potential within a customer portfolio is advantageous.
- Experience working in dynamic, fast-growing environments such as startups, scale-ups, or consulting, maintaining oversight at high speed.
- A team player with a hands-on mentality, seeing yourself not as a mere support role but as a strategic interface between clients, product, and sales.
- Strong analytical skills, highly self-organized, and able to set priorities confidently.
- Fluency in German and English; other European languages are a plus.
What We Offer
- Impact, Innovation & Ownership: Shape the development of our fast-growing B2B SaaS startup in logistics. Influence product, customer solutions, growth, and brand. We act fast, think big, and solve real problems.
- Flexibility & Remote-First: Flexible working – remote or in our offices in Munich and Berlin. Our virtual office connects us and supports efficient collaboration.
- Learning & Growth: Receive continuous feedback, 360° reviews, and work closely with experienced founders and executives.
- Passionate Team: Be part of a motivated, supportive team that embodies clarity, ownership, and genuine impact.
- Culture & Cohesion: Inclusive, diverse, and full of fun – from virtual team events to unforgettable offsites. We foster strong cohesion.
- Success Participation: Benefit from our VSOP program and share in the growth and successes of the company.
Interested?
Contact Mareike Buzzoni, Head of People and Culture. Even if you're not 100% sure you meet all the criteria, we encourage you to apply. Curiosity, enthusiasm for digital innovation, a willingness to learn, team spirit, and a genuine growth mindset are most important to us.
TradeLink believes diversity is a great strength and is committed to a respectful, safe, and open environment for all who work with us. To reduce unconscious bias in the application process, feel free to omit your photo from your CV.
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