RIEDEL Communications is the leading provider of live production tools in the fields of media, sports, and entertainment. To comprehensively meet our customers' needs, we are divided into three business areas: Product Division, Managed Technology & Riedel Networks! Our Managed Technology division rents out our audio, video, IT, and communication solutions for international live events and provides comprehensive service from project planning to on-site realization. This includes not only festivals like Rock am Ring or sports events such as Formula 1 or the Super Bowl, but also ensuring all guests have a goosebump experience. Join us as a Programme Director Media Hub & Remote Operations (m/f/d) on this exciting journey and take on a key role in building and scaling our global remote operations services. You will significantly contribute to the transformation of modern production workflows and help shape the next generation of connected production environments. YOUR RESPONSIBILITIES - You will develop the strategy, roadmap, and business cases for the Media Hub and remote operations services and manage their implementation regarding budget, resources, quality, risks, and timelines. - You will establish standardized and marketable service offerings including SLA, operational, and pricing models and support strategic customer projects, proposals, and tenders. - You will be responsible for the technical end-to-end integration of intercom, audio, video, replay, multiviewing, signal processing, and orchestration solutions within modern broadcast and IP infrastructures. - You will consolidate existing media hubs and remote operations services into a common operating model and sustainably increase efficiency, utilization, and scalability. - You will further develop the secure and highly available 24/7 operation and ensure excellent service quality through monitoring, incident management, cybersecurity, business continuity, and disaster recovery. - You will drive standardization and automation of provisioning, scheduling, and resource management and translate customer and operational insights into new products and services. - You will manage international, interdisciplinary teams and partners in a matrix organization, create clear decision-making paths, and ensure successful collaboration between operations, engineering, sales, and other stakeholders. WHAT YOU BRING - Successfully completed studies or comparable qualification in broadcast engineering, media technology, computer science, communications engineering, or industrial engineering. - Several years of experience in leading complex programs, large projects, or service organizations in the broadcast, media, telecommunications, IT, or live production environment. - Solid knowledge of modern broadcast and IP technologies such as ST 2110, AES67, SDI, PTP, encoding/decoding, as well as audio, video, and intercom systems. - Experience in building and operating highly available 24/7 services, remote production environments, and cloud or data center architectures. - Proficient in service management, SLA/KPI control, incident, change, and continuity management; ITIL knowledge is desirable. - Experience in developing business cases, service pricing models, proposals, and customer contracts. - Fluent in German and English with international travel willingness. WE OFFER - More than just salary – your plus at RIEDEL Look forward to 30 days of vacation and many additional benefits – from JobRad to exclusive employee discounts, corporate benefits, and our company pension scheme. Our global employee referral program is also waiting for you. - Flexibility that fits your life Whether you're an early bird or a night owl – our flexible working hours system and the option for mobile work in a hybrid model ensure a real balance between work and personal life. - Career with perspective We promote your potential with numerous individual development and training opportunities – for your personal career boost. - Support in every situation "meinEAP" offers you helpful services – e.g., for childcare, caring for relatives, or for your physical and mental well-being. - Recharge energy – from coffee to lunch A true delight: Our own coffee roasting – free at the in-house coffee bar, just the way you like it. Our in-house canteen also ensures your physical well-being with daily freshly prepared, varied dishes at fair prices – balanced, tasty, and right on site. ENRICH OUR TEAM! An exciting challenge awaits you with plenty of opportunities to take on responsibility and develop personally. RIEDEL stands for equal opportunities and diversity! We look forward to getting to know you as you are, far from any stereotypes.