Change the way the world travels

Join the journey at GetYourGuide to connect people with unforgettable travel experiences worldwide. We are committed to making every journey extraordinary, including yours. Explore opportunities at our Berlin HQ or in our global offices from New York to Bangkok. Get started by visiting getyourguide.careers.

Team mission

The IT Operations team ensures the stability, security, and reliability of our IT environment, enabling seamless technical support and efficient workflows for all teams. As an IT Operations Specialist, you will contribute to operational excellence by improving IT systems and supporting company systems to enhance employee productivity.

Your mission

• Assist the IT Helpdesk in responding to support tickets and resolving basic technical issues.
• Support onboarding and offboarding processes, including account creation and hardware setup.
• Maintain and organize IT inventory and equipment storage.
• Update IT documentation, knowledge base articles, and internal wikis.
• Support the setup of video conferencing and AV equipment for meetings or events.
• Contribute to IT projects and system updates under guidance.
• Learn IT security policies and assist in user compliance.
• Suggest improvements for IT processes and workflows.

Your toolkit

• Enrolled in a Bachelor's or Master's program in Computer Science, IT, or related field.
• Quick learner with a structured approach and solution-focused mindset.
• Effective communicator who can simplify technical concepts for non-technical audiences.
• Calm and reliable under pressure, with strong organizational skills.
• Passionate about learning, improvement, and innovation.
• Fluent in English.

How we'll make your career journey extraordinary

• Personal growth budget and mentorship for continuous learning and development.
• Option to work from anywhere in the world for 30 days each year.
• Hybrid work model with three days in-office (Mon, Tue, Thu) and two days optional remote.
• Join team events and company-wide gatherings.
• Monthly transportation and fitness budget.
• Discounts on GetYourGuide activities for you and your loved ones.
• Language reimbursement and health benefits.

How to apply

Submit your CV/resume in English using the form below. For more on our hiring process, check 'how we hire' and 'life at GetYourGuide'. For further inquiries, contact jobs@getyourguide.com.

We're an equal opportunities employer

We value each individual and evaluate applicants based on skills, without regard to age, gender, ethnicity, orientation, disability, or religion. Please omit pictures and age from your application.