Join Mercier Consultancy MD as a German Speaking Customer Support Representative in the exciting field of AI technology. Enjoy a paid relocation to Greece and immerse yourself in a vibrant lifestyle while advancing your career.

Job Summary

We're seeking passionate professionals fluent in German to deliver superior customer support in the AI sector. This role involves leveraging your communication skills to help clients understand and utilize our AI products effectively.

Key Responsibilities

• Deliver outstanding customer support via phone, email, and live chat to German-speaking clients.
• Assist clients with queries about AI products, ensuring full comprehension of their needs and delivering satisfactory solutions.
• Efficiently resolve issues, maintaining high client satisfaction levels.
• Accurately document interactions in the CRM for service improvement.
• Collaborate with technical teams to ensure comprehensive client support.
• Keep up with AI technology trends and product updates.

Requirements

• Fluency in German (written and spoken); English skills are a plus.
• Customer service or technical support experience, especially in tech, is preferred.
• Excellent communication and problem-solving skills.
• Experience with CRM systems is advantageous.
• Capable of working independently and in a global remote team.
• Willing to relocate to Greece and embrace local culture.

Benefits

• Competitive salary with two additional bonuses per year.
• Full relocation package and paid training.
• Health insurance and more.