Job Summary
We at Zendesk are leading a revolution in customer service. As pioneers of the AI-powered Resolution Platform, we’re setting new standards in customer success globally.
Why This Role? Why Now?
Join us in transforming customer experiences worldwide. As a Customer Success Manager, you'll take the helm of customer relationships, steering them towards desired business outcomes using Zendesk's cutting-edge AI technologies.
Job Description
This advisory position empowers you to lead customer engagements, focusing on strategic product adoption, ROI articulation, and growth acceleration. The role offers a blend of technical and strategic responsibilities, designed to maximize customer success and impact Zendesk's growth trajectory.
Tasks and Responsibilities
- Manage customer relationships from onboarding to renewal, ensuring customer health and advocacy.
- Create and execute customer success plans, coordinating with Professional Services, and optimizing customer journeys.
- Act as an evangelist for Zendesk’s AI capabilities, providing tailored adoption strategies and celebrating customer achievements.
- Advise customers on product fit and integration, serving both technical and non-technical stakeholders.
- Identify growth opportunities, handle renewals, and drive revenue through strategic customer engagement.
- Utilize data insights to parse customer health metrics, uncover trends, and recommend actions.
- Build long-term strategic partnerships, fostering innovation and co-developing success plans.
Requirements
- Fluency in German and English.
- 5+ years in Customer Success or related roles.
- Experience in enterprise technology or SaaS environments.
- Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
- Proven skills in stakeholder influence, project management, and data analysis.
- Proficiency with customer success tools like Gainsight.
Contact
For accommodations due to disability or inquiries, please contact us at peopleandplaces@zendesk.com.
About Us
Zendesk is committed to diversity, equity, and inclusion. We offer a hybrid work environment to enable flexibility and personal interaction at our global offices.
