About Simplyright Simplyright helps people who have issues with subscriptions, cancellations, or collection letters. Many customers use our service and our subscription Simplyright+. If something goes wrong, a person should immediately take care of it. That’s why we are looking for you as a Customer Care Specialist. Your Tasks - You exclusively take care of dissatisfied customers. That is your only task. - You quickly call back customers with complaints, listen, and understand what really happened. - You bring calm to tense conversations and find a fair solution together with the customer. - You clarify open questions internally with our team, for example regarding subscriptions, cancellations, refunds, or collection letters, and reliably get back to the customer. - You document each case neatly in our ticket system (Zendesk) and also respond via email. - Your goal: Turn an upset customer into a satisfied customer. What You Bring - A lot of empathy and patience. You stay calm, even when it gets loud on the phone. - Good German for phone conversations. An accent is no problem at all; you don’t need perfect German. - You are reliable, think ahead, and keep your promises. - Ideally, experience in customer service, complaint management, or call centers. Career changers with the right intuition are also welcome. - You can work during German business hours (Mon–Fri). - A quiet workspace, stable internet, PC or laptop, and a headset. What We Offer - 100% Remote: You can work from anywhere in the world. - Full-time or part-time, starting immediately. - A thorough onboarding into our products and processes. - Short paths to the team and directly to management. - A meaningful task: You help people who are currently stressed.