Join Our Mission for Sustainability

Would you like to strengthen long-term client partnerships that advance sustainability worldwide? At Preferred by Nature, we provide exceptional service, fostering sustainable practices in land management and responsible supply chains.

Role Overview

As a Client Success Specialist, you will ensure that organizations experience high-quality, responsive, and value-driven engagement through their certification or advisory journey. Your efforts will be pivotal in enhancing client retention, improving satisfaction, and fostering long-term partnerships.

Key Responsibilities

• Lead initiatives to enhance client experience from inquiry to long-term engagement.
• Optimize client journeys and service standards across divisions.
• Develop feedback mechanisms and analyze CX metrics to improve service quality.
• Drive continuous improvement with data-driven insights.
• Build strong relationships and resolve complex disputes collaboratively.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or related field.
• 5-8 years of experience in client relationship management, preferably in sustainability or related sectors.
• Proven cross-cultural experience and knowledge of CX metrics.
• Experience with CRM systems and performance tools.
• Excellent communication and negotiation skills.
• Fluency in English.

Why Join Us?

• Global work culture with high flexibility - including remote work options.
• Comprehensive onboarding and professional training.
• Growth and professional development opportunities.
• A diverse and international team environment.

About Preferred by Nature

Preferred by Nature is a mission-driven organization promoting sustainable land management and climate-friendly solutions in over 100 countries. We focus on creating forest and climate impact commodities.

Application Process

Please submit your CV and cover letter by 24th March 2026, including your salary expectations. We welcome applications from diverse candidates.