Job Summary

Join Aon, a leading global consulting and services company, in the role of Client Service Manager for International Clients. Based in either Mülheim an der Ruhr or Hamburg, you will be central to delivering outstanding service to our clients.

Detailed Job Description

Aon's expertise lies in providing a wide breadth of innovative solutions in the fields of risk, retirement, compensation, and health. With a workforce of 60,000 across more than 120 countries, we stand by our clients with knowledge, dedication, and comprehensive service.

Key Responsibilities

• Act as the main point of contact for client contracts and business transactions.
• Coordinate client requirements across various interfaces.
• Serve as the internal coordinator between clients, advisors, specialists, and contract services.
• Ensure the adherence to client-specific Service Level Agreements (SLAs) and facilitate continuous client communication to maintain high satisfaction levels.
• Handle specific client requirements and claims processing comprehensively.
• Consolidate specialized offer templates into presentable comprehensive offers.
• Prepare for and follow up on annual client meetings in cooperation with the advisors.
• Support the client budgeting process.

Requirements

• Completed vocational training in insurance and finance or comparable experience.
• Generalist knowledge of various insurance lines.
• Experience with implementing and managing international insurance programs.
• Capability in handling customer demands with a service-oriented approach.
• Strong communication and coordination skills.
• Excellent organizational and task prioritization abilities.
• Proficiency in German and English, both written and spoken.

Benefits

• Flexible working hours with gliding time and modern mobile work concepts.
• Attractive development opportunities and support for personal and professional growth.
• 30 vacation days plus additional leave for special occasions.
• Company pension schemes and discounted insurance benefits.
• Subsidy for the Deutschlandticket and access to staff discounts, private bicycle leasing, and sports club memberships.

We embrace a culture of inclusion and equality, welcoming all applications regardless of ethnic origin, age, gender, disability, sexual identity, belief, or religion.

We look forward to getting to know you!

Location: Mülheim an der Ruhr, Hamburg | Company: Aon Versicherungsmakler Deutschland GmbH | Reference: 11521