Job Summary

We are seeking a Branch Operations Specialist to contribute expertise in branch banking operations to support advanced AI model training. In this remote role, you will leverage hands-on experience in teller functions and branch procedures to help develop, refine, and validate AI-driven financial operations systems. This position is ideal for professionals with strong operational knowledge, attention to detail, and an interest in supporting innovative financial technology solutions.

Key Responsibilities

• Apply in-depth knowledge of branch operations and teller workflows to train and improve AI models
• Document and map routine banking processes, transaction flows, and compliance procedures for structured AI training datasets
• Evaluate AI-generated outputs for accuracy, completeness, and alignment with banking standards
• Provide detailed written feedback and annotations based on real-world branch scenarios
• Collaborate with cross-functional technical teams to enhance AI performance and workflow accuracy
• Contribute to quality assurance efforts by identifying inconsistencies or operational gaps in model outputs
• Support the development of comprehensive datasets representing diverse branch operations scenarios
• Stay informed on evolving banking regulations, compliance standards, and AI training methodologies

Required Skills and Qualifications

• Proven experience as a bank teller or in branch banking operations
• Strong understanding of transaction processing, customer service standards, and compliance/KYC requirements
• Experience with workflow documentation and process mapping
• Excellent written and verbal communication skills with exceptional attention to detail
• Analytical mindset with the ability to evaluate operational processes critically
• Comfortable working independently in a remote environment
• Proficiency with digital collaboration and remote work tools

Preferred Qualifications

• Experience in AI model training, data annotation, or workflow optimization
• Background in financial technology or digital banking initiatives
• Familiarity with regulatory and compliance frameworks within banking operations

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